05Anonymised
Generative AI · Knowledge operations
Public and internal knowledge assistants
Public and internal AI assistants with automated SharePoint synchronisation so approved organisational content can be reflected within minutes.
Publicservice information assistant
Internalcontrolled knowledge assistant
Syncautomated SharePoint ingestion
01 / The challenge
Public enquiries and employee knowledge needed consistent answers, but public and internal content required separate access boundaries. The internal knowledge base also needed to stay current without repetitive manual uploads.
02 / What we delivered
- A public assistant for organisational and service guidance.
- A controlled internal assistant for policies, contacts and sector knowledge.
- Automated SharePoint-to-AuxiBot content synchronisation.
- Retrieval testing, governance, website integration, analytics and support.
03 / My contribution
As AI Solution Architect and Technical Delivery Lead, I led the public and internal architecture, SharePoint synchronisation, retrieval strategy, knowledge governance, launch support and ongoing technical operations.
04 / The outcome
Both assistants are live with ongoing support, while automated knowledge ingestion keeps internal answers aligned with approved SharePoint content within minutes.
One programme supports two governed knowledge experiences while the automated SharePoint connection makes the internal assistant maintainable at operational speed.